Service Request Module: Service Desk Software

Our facility request software manages a wide range of facility service requests, such as maintenance issues and equipment repair, to make property and facility management easier and more efficient. Facility requests are submitted online and placed in a service queue. Requests are then either automatically or manually assigned to technicians via email and smart phone notifications. This helps technicians quickly understand the issues and respond appropriately.

Service Desk Software Features Include:

• Online service requests that take only minutes to fill out.
• Customizable request catalog per your facilities’ needs.
• Manual or automated dispatch / request management to technicians via email and smart phone notification.
• Scheduled task list with automatic notification.
• Robust reporting of activity performance that allows you to measure technician and facility performance over time.

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Integrated Workplace
Management System

• Our Process
• Case Studies
  • Western Union
  • IKON
  • Associated Bank
  • Emory University
• Space Planning Module
• Move Module
• Service Request Module
• Asset Module
• Inventory Module
• Visitor Module
• File Room Module
• Mail Module
• Copy/Print Module