3 Reasons To Outsource Your Facilities Management (& 3 Reasons Not To)
Facilities management is a complex field whose aspects can be likened to building a house. There are a number of facets that are involved within the overarching ideas of both facilities management and home building. Given that the elements are so diverse in both of these industries, it makes sense to bring onboard those people who specialize in the tasks that need to be completed.
For a facility manager, tying all these various elements together can seem challenging. While outsourcing some parts of the management process can seem like the best option, there are also reasons why doing so is not in the best interests of the company. In considering what is the best decision for your organization, keep the following pros and cons to outsourcing in mind.
3 Pros to Outsourcing Facilities Management
1. Cost Savings
One of the most attractive advantages to outsourcing is cost savings. Cost savings is typically obtained by the implementation of best practices and improved processes the vendor has developed, based on their core focus on the business. In addition, they are able to offer career path options that keep the staff salary range in line with the service provided.
In addition, the outsourced vendor absorbs additional employee costs such as benefits, training, and workers compensation.
2. Higher Quality
Because vendors are specialists in their chosen fields, they have the expertise and proven business processes to ensure that your facility receives the highest quality performance possible. Outside vendors provide well-trained individuals who utilize the latest technology in the field regardless of whether it is within the mail room, with the security department or facilities.
3. Deeper Focus
Much like the vendors that you choose to outsource to, focusing on one core aspect of your business allows you to funnel all resources in that direction. This results in an investment in the latest technology, education, training and the like that delivers the greatest results and top-notch training for employees, among others. Of course you want to make sure you're investing in the right technology. Our Ultimate IWMS Buyer's Guide can help break it down and make your decision much easier.
3 Cons to Outsourcing Facilities Management
1. Opinions of Employees or the Public
Outsourcing can generate negative opinions and feedback from employees, the public or both. This is especially true if the task that is being outsourced was previously completed by your employees in-house. Outsourcing has the perception of whittling the job pool down which could be a source of contention. This is especially true in regions that are experiencing slower than normal job growth.
2. Organizational Knowledge
While those employees provided by the vendors chosen for the outsourced work may be well-trained and highly competent, they might not be as well-versed when it comes to understanding your culture and unique organizational dynamics. In addition, these employees could lack the passion and drive for the business that a full-time employee could possess.
Depending on the vendor, it is possible that quality of the work product will suffer. Therefore, when trusting a vendor with outsourced work, it is imperative that specific, measurable goals are laid out. These goals must be reached by utilizing concrete processes. If these are not specifically spelled out, and agreed to, the quality and service provided by the vendor could fall far below expectations.
Taking a balanced look at whether outsourcing is right for your business before you take the leap helps reduce missteps that can add in additional costs in time, money and morale. Before deciding to outsource, FM teams must clearly define company goals, take care to ask the right questions, and research all viable options.