In the near future, the employee experience platform will be as widely used as the CRM.
The CRM has been the gold standard for managing customer relationships for the past 20 years. And as more companies think about their employees the way they think about their customers, they recognize the need for a single platform to manage the many touchpoints in the employee experience.
Here’s a closer look at this growing sector and what it entails, through the lens of internationally recognized analyst, Josh Bersin.
What Is An Employee Experience Platform (EXP)?
There are plenty of software systems and business partners delivering HR services. However, an employee experience platform goes far beyond the traditional functions, Bersin said in his latest whitepaper.
While the role of the HR department has typically been limited to hiring, onboarding and training, the needs of employees are much more broad.
For instance, on any given day, an employee may need a room that’s set up for a large client meeting, a catered lunch for 10 attendees, someone to help greet and direct those attendees when they arrive...and help fixing her laptop before they arrive.
An employee experience platform incorporates services that could meet all of those needs and more across multiple departments.
Those services could include:
- Coaching and performance management
- Workplace wellness programs and amenities
- Internal communications
- IT support
- Service requests
- Room reservation system
- Visitor management System
- Mail and food delivery
- Help with parking and transportation
What’s Driving the Need For An Employee Experience Platform?
Considering the average employee changes jobs every four years (and employees age 25-34 change jobs every three years), attracting and retaining talent is a top priority.
Meanwhile, work has become more dispersed and complicated, with employees spending as much as an hour each day navigating between different applications.
They face constant interruptions, which causes them to lose focus.
Above all, they’re looking for something that will simplify their workday and help them be more productive.
The answer isn’t more technology, but more user-friendly technology that keeps them connected to everything they need from their workplace.
How An Employee Experience Platform Solves These Problems
An employee experience platform gives workplace leaders a single place to manage all employee interactions. It also gives them insight into how employees are using the workplace so they can make adjustments accordingly.
An EXP brings many other benefits, including:
- Scalability — With the popularity of cloud-based software systems, companies have more diverse IT architectures and a wider array of technology solutions. An employee experience platform with a true SaaS model has the flexibility to meet your company’s needs as you grow.
- Centralization — Silos are the antithesis of collaboration. Having a single platform for many functions breaks down barriers between departments and offers leaders a single source of truth when it comes to workplace data.
- Efficiency — The best employee experience platforms allow users to create workflows that automate manual tasks, such as following up with candidates during the hiring process or generating service requests for the IT, HR and FM departments to make onboarding easier.
- Delivering An Exceptional Employee Experience — Employees expect technology in the workplace to be just as user-friendly as the technology they use at home. Give them access to everything they need to be productive —in a single workplace app—from any device they choose.
- Lower IT Costs — Many companies now have dozens of different software systems in their technology stack. Considering a single software update can cost upwards of $1 million, keeping each one up to date and secure is incredibly time-consuming and expensive.
The employee experience platform may not have the recognition it deserves just yet, but there’s a growing awareness of the need for it in the workplace.
The iOFFICE leadership team anticipated this long before it was the subject of industry whitepapers. We responded by creating iOFFICE Hummingbird, a suite of employee experience solutions for the modern workplace.
Hummingbird allows employees to find people, reserve rooms, request service and receive mail or visitors simply by tapping an app or a digital panel.
If you’re a forward-thinking leader who wants to stay ahead of the curve, it’s time to see the power of an employee experience platform for yourself. Request a free trial today.