Whether you're new to the FM world or a longtime veteran trying to land an exciting new opportunity, it all starts with an attention-grabbing facility manager resume.
In this growing field, it's becoming harder to stand out — but don't be discouraged!
By following these few simple tips, you can write a resume that rises to the top of the stack and opens doors.
The facility management industry has come a long way in the past decade and continues to evolve.
You're likely to encounter a wide variety of job titles ranging from the traditional "maintenance and service manager" to the more strategic "workplace experience manager."
That's why it's so important to read each job description carefully and customize your resume for that specific role. Researching the organization to get a better idea of their vision, mission and values will also give you a better idea of what to emphasize. For instance, if the organization prides itself on using innovative technology in the workplace, talk about your experience using different tools and platforms.
The objective section of your workplace management resume is your first opportunity to catch the hiring manager’s attention. With so many resumes to sift through, it is critical that you make the most of every word. Since the facilities management field spans virtually every industry, tailor your objective toward the specific industry and position you are seeking, utilizing words that both highlight your skills and match what the company is seeking.
While it is necessary to use descriptive words in this section, avoid words that are overused or “fluffy” to ensure you don’t lose the reader’s attention. Grab your thesaurus and find ways to get your point across, but in a more creative and specific manner.
A few words/terms to avoid are:
When using subjective words such as “excellent,” “motivated” and “seasoned,” provide real-world examples to back up these statements. This sets you apart from the rest, ensuring you will get noticed by the hiring professional.
Let’s take a look at a few examples from real facility manager resumes:
If you have worked with an executive or department head that is willing to provide a quote regarding your work (or already have endorsements on LinkedIn) that's a creative way to add value to your resume. A well thought-out quote supplies that added punch that sets you apart from the rest of the candidates. For example:
"Steve excels at making the impossible possible. He has an innate ability to manage complex situations with ease and grace." VP of Real Estate, ABC company
In customizing your resume, tailoring your list of accomplishments and facility management expertise should be your next focus. While a long list of accomplishments may seem great on the surface, the reader may lose interest before they reach the most relevant points. Should you decide to leave all accomplishments on your resume, consider the order so as to ensure your most valuable assets get the spotlight right away. Using the term “facilities manager” is a broad term; get creative and use your prior experience to create titles that highlight your areas of expertise. For example:
Once you have tailored your skills toward the position you are seeking, it's time to turn your attention to your career accomplishments. Apply the same rule for this section as you did for your areas of expertise by highlighting your past experiences that most closely match what the hiring company is looking for. Unless specified, list only prior experience that would be of importance to the employer and choose your words carefully. For instance:
“Managed a $21 million annual budget, including maintenance, new projects and operation consumables.” - The hiring manager is given insight into the size budget in which you are experienced, as well as what projects/tasks were associated with said budget.
Provide specifics regarding projects you developed and oversaw. For example:
“Served as team leader in $155,000 project to replace outdated and inefficient software programs, facilitating a more streamlined and productive approach in handling maintenance agreements, servicing tickets and communication across organization.” Or perhaps you: “Reduced contractor staff by 75% and annual costs by $250,000 by implementing an in-house training program for complex repairs and higher quality and safety standards.”
Take a close look at the projects you developed and oversaw to completion and provide specifics regarding how the company was impacted by your ingenuity and expertise. By providing statistics, you avoid redundancy from one job to the next, while reiterating to hiring management why you would be best suited for the job.
Your role as a facility manager requires you to possess a wide variety of skills and leadership traits.
When it comes to showcasing these skills, it's more important to show than tell. It's one thing to say you have great organizational skills, but it's more telling to describe how you managed a complex project under a tight deadline.
Other important facility management skills to emphasize include:
You must show the reader you can make tough decisions, particularly when under pressure, supervise and motivate individuals, and communicate well with both executives and the broader workforce. Choose your words carefully, inferring you are a strong motivator and relationship builder.
As we mentioned earlier, the facility management industry is constantly changing. New technologies and workplace trends are emerging so fast, it can be difficult to keep up.
While you'll never have all the answers, you need to demonstrate you know where to look to find them — and you're always learning. If you have professional certifications, make sure to include them on your facility management resume.
Here are a few worth considering:
Professional associations like CoreNet, IFMA and BOMA all have local chapters, regular conferences and webinars where you can learn more about the latest trends in corporate real estate. There are plenty of great workplace blogs you can follow and podcasts you can listen to.
With all these great resources, there's no excuse not to be in the loop.
Want great insights from global workplace leaders as you build your facility manager resume? Subscribe to the Workplace Innovator Podcast!
Tiffany covers leadership and marketing topics and enjoys learning about how technology shapes our industry. Before iOFFICE, she worked in local news but don't hold that against her.