Less than 15 years ago, almost no one knew what an IWMS was. Sure, there was real estate management software and facilities management software. There was software to manage space and manage service requests. But until Gartner analyst Michael Bell first defined the integrated workplace management system (IWMS) in 2004, the idea of having all those functions in one place didn’t exist.
Today, there are dozens of IWMS providers. Take a quick glance at the landscape, and you’ll see a wide variety of platforms. Some are gargantuan and intimidating (not to mention expensive). Others are so small it’s easy to overlook them.
Here’s a look at how iOFFICE compares to other IWMS solutions and what makes us unique.
Why Choose Our IWMS?
10 Workplace Management Solutions, One Platform
Some companies call themselves IWMS providers but only handle one aspect of the workplace, such as space management or service requests. We like to simplify things for workplace leaders, not make them more complicated. That’s why our IWMS includes 10 different workplace solutions in a single platform, including:
- Space management software
- Move management software
- Asset management software
- Facility maintenance software
- Room reservation software
- Mailroom management software
- Lease management software
- Print and copy management software
- Wayfinding software
- Visitor management software
Our IWMS is user-friendly, yet sophisticated. For instance, our space management software allows users to analyze their space with interactive stacking diagrams, create space and move scenarios using drag-and-drop functionality and view space utilization in real-time using our dashboards. Additionally, you can see where equipment and assets are located within those spaces and get detailed information about each of them, from the lease terms and cost to maintenance records. Everything you need to manage your workplace is right at your fingertips.
You Only Pay For What You Need
Some workplaces use all these solutions, but we realize many only need a few of them. That’s why our users only pay for what they actually need, rather than investing in a large system they’ll never fully use.
Supports Workplaces of All Sizes, All Over The World
We have over 1,400 clients ranging from mid-sized offices to large global corporations. In fact, we have clients in 55 different countries! They represent a variety of industries, including the healthcare, energy and financial sectors.
Fully Cloud-Based & Mobile
When it comes to implementing facility management software, you have several options. You can host it at another data center, install it using your company’s own internal servers, or use cloud-based facility management software. With cloud-based facilities management, it’s much easier to collect and store data. And you don’t have to worry about manual backups, since all data is automatically backed up to a secure cloud server.
Our software solutions also have mobile apps so your workplace leaders can always access tasks and data wherever they are. And while the majority of your employees don’t need direct access to your IWMS, they should be able to find their way around, reserve space, request service and receive visitors and mail. And with our mobile workplace apps, they can do all this wherever they are, with a few taps of their smartphone.
Integrates With Other Workplace Management Software
With new workplace technology being introduced every day, it can be difficult to keep up. Workplace leaders want greater connectivity without complexity. That’s why we’ve designed our IWMS with open APIs so it integrates seamlessly with other workplace applications that serve critical functions, including:
- Energy management
- Lease administration
- Project management
- Occupancy planning
- Digital signage
- IoT sensors for space planning, maintenance and more
- Employee collaboration
This allows you to use many different technologies while keeping all the data in one place. It also enables you to use these solutions together, making them more powerful than they would be on their own. For instance, if you use IoT sensors to track occupancy along with space management software, you can make smarter decisions about space utilization.
All this great workplace data is only useful to the extent that you can understand it and present it to others. That’s why our IWMS includes robust reporting and facility management dashboards administrators can see in real time.
At iOFFICE, we believe dashboards should be as addictive as your FitBit. Ours can be customized so you and anyone else who needs to access them can see the information that’s most relevant. For instance, if you’re a corporate real estate leader, you can keep score of the number of leased properties and total capacity versus actual occupancy at all times.
Intuitive User Experience
iOFFICE is sophisticated enough for the largest global organizations—including Adobe, Sodexo and Under Armour — but easy for anyone to learn how to use within a few hours. For instance, our space and move management software has drag-and-drop functionality so you can rearrange spaces virtually before moving a single desk.
Exceptional Customer Support
Poor implementation or a lack of customer support can turn even a good IWMS software platform into a frustrating experience. Our customer support team is one of the biggest factors that sets us apart. That support starts even before implementation and continues long after your IWMS is up and running.
Our customers who have worked with other IWMS providers frequently tell us our service was one of the biggest factors that sold them on our software. In our most recent TechValidate survey, 9 out of 10 customers said they would recommend iOFFICE.
Choosing The Right IWMS Provider
When you invest in an IWMS, you’re investing in much more than a software platform. It’s important to do your homework as you evaluate different providers to make sure they not only offer all the functionality you need, but are also agile, easy to use and offer strong customer support.
Here are eight questions you should ask every IWMS provider to make sure you’re choosing the right one.