Providing for the Workforce in the Age of Acceleration
Every day we’re hearing about a new tech advancement set to “change things”. While it’s clear we are living in the age of acceleration, what does this mean for workplace leaders who are trying to prepare their workforce for the rapidly changing world of work? I sat down with two strategic thinkers to discuss how facilities managers can position themselves and their companies to excel in the years to come.
How AI Is Impacting Our World of Facilities Management, CRE and Workplace Innovation
Katie King | Board Advisor, published author and speaker on Artificial Intelligence (AI) and digital transformation.
“For successful AI you need small proofs of concept. You need teams like HR, C-suite representatives, marketing, CX people to work together on more projects. Get some results, show some ROI and then begin to roll that our across your organization.
From the Army to The Smithsonian – Military Leaders & IFMA Connections Deliver FM Success
Scottie Benjamin | Building Manager for the National Museum of American History of Smithsonian Institution
“One of my major roles as a leader was to take care and look out for the welfare of our troops, and sitting down, talking with them about their needs. So I do the same thing here. I use a little different approach – I can’t be quite as direct as I was able to do in the military, but it’s pretty much the same thing.”
As a US Army Veteran who transitioned to a career in FM, Scottie confirms that his military service was an ideal background that provided valuable experience for his future in facilities management. No stranger to change, he has seen first hand the impact technology can have on an industry, and believes we can learn so much from it and each other. He actually credits some of his IFMA connections for helping him navigate new technologies and identifying the best solutions for preserving items at the museum.
Scottie mentions not all tech advancements are positive, for example organizations won’t need as many techs to complete jobs, and that so much of what we do now is going to be automated. However, in terms of staying relevant, he believes workplace managers should focus on adopting and learning about the technology coming their way, which will give them a leg up against others who are resistant to accepting change.
He also believes the best companies out there are actually helping to train their workforce for the future. When Scottie first started with the Smithsonian, he was so impressed by the development training programs and mentor pairings that were available to all employees. He thinks that companies need to understand that investing in employees is an investment in the organization, and by helping prepare them for the future, you’re also preparing your company to succeed in the days to come.