Since implementing iOFFICE seven years ago, the FM leader has been able to significantly decrease headcount, saving his department on data entry staff. iOFFICE’s unique reporting and dashboard features maintained in real-time have given him the power and confidence to plan strategic moves with the executive team. Thanks to iOFFICE, he is equipped with the accurate data he needs to be seen as a major player in the company’s overall success. Additionally, the company has seen results in the following areas:
- Space Management: Before using iOFFICE, there was no space reporting. The building executive of one 2,000-employee facility would often find employees “squatting” – working at any open desk or moving freely throughout the workplace. With the iOFFICE space management module, he was able to view space occupancy and vacancy, plan and assign space to eliminate squatting or unscheduled moves.
- Move Management: With a high churn rate, a top stress for employees in this company was moving. Many just didn’t want to do it. In order to move people efficiently and without disrupting employee productivity, the FM leader implemented iOFFICE’s move management module. This allowed him to strategically plan the move beforehand and ensure that employees were accommodated with virtually no hiccups. Employee satisfaction soared and he now has metrics to improve efficiencies in single, group and organizational moves.
- Service Request: Before working with iOFFICE, employees would call or email service requests, and the FM leader would assign them to his staff. Now, employees can upload photos of broken equipment and submit their requests via the iOFFICE mobile app, which are instantly sent to the FM team. The app also helps the team traffic service requests to the building owners when they are beyond the company’s domain. All of these requests are now tracked and analyzed to determine better outcomes in the future.
- Asset Management: This energy company has a lot of assets—printers, copiers, computers, artwork and custom furniture—all of which were being ineffectively tracked in Excel spreadsheets. Now the FM can easily track its assets as the company’s needs expand and contract and attach SLAs for each asset within iOFFICE.
In the future, the building manager of this energy company plans on using iOFFICE to usher in his most mobile workforce — the millennials. Knowing that they want to be a part of a company that is flexible, forward-thinking and focused on technology, this executive plans to use iOFFICE’s visitor module to manage “hot desks” and its reservation module to confirm conference and collaboration spaces. While the FM team currently takes reservations over the phone, in the future, he’d like to empower the workforce to do it themselves.
As the company continues to grow, the FM leader plans to put iOFFICE in the company’s facilities worldwide, especially in emerging markets, where workers constantly move between offices, and assets become more difficult to track. In time, he expects to roll out iOFFICE across all locations to have one consistent data set for himself and his team at their fingertips, worldwide.