With 300,000 square feet of space to manage, the Sodexo Nordics team realized their current software solution was not meeting their needs. The team couldn’t facilitate their own growth or satisfy the requirements of their extensive list of global customers.
Magnus Lofsjogard, Head of Digital Innovation for Sodexo Nordics, needed a robust tool to keep the organization on a strategic, forward-moving path. In the Nordic countries, Sodexo and its competitors are on the cutting edge of contract management, which meant Sodexo Nordics required a software that would give it a distinct advantage.
Johan Nilsson, Head of Deployment and Planning at Sodexo Nordics, is responsible for managing all of Sodexo Nordics’ resources as well as coordinating operations across the company. His No. 1 goal was to find a platform that was user-friendly and required minimal training. Additionally, the software needed to be seamlessly deployed within Sodexo and also easily resold to customers. Cost was a critical factor in reselling the solution to clients and thus a modular platform would be necessary.
Senior Vice President of Service Operations Peter Andersson Mellin oversees all functions from research and development to procurement. His responsibility would be to support the deployment and usage of whichever new IWMS was chosen. Peter required a software that would keep his team ahead of the curve and provide him with clear, real-time operations data.
THE SECOND CHALLENGE
Sodexo Nordics’ clients had become accustomed to siloed systems that couldn’t easily share crucial FM data. This prevented them from seeing accurate views of their space utilizations. Understandably, the team was becoming frustrated with these outdated platform.
Sodexo Nordics recognized its customers wanted an adaptable IWMS solution which was enhanced through continuous improvements via routine updates without costly and time-consuming upgrades.