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AN iOFFICE

SUCCESS STORY

Sodexo: Streamlines Moves with iOFFICE Space Management

LOCATIONS
166

USERS
2,948

WEBSITE http://www.sodexousa.com/

INDUSTRYFood Service

SQ. FT.1,900,000

HEADQUARTERSGaithersburg, Maryland

 SODEXO'S GOAL:

AN ADAPTABLE IWMS SOLUTION ENHANCED THROUGH CONTINUOUS IMPROVEMENTS

Sodexo, Inc. is the leading provider of quality of life services in North America, assisting with the economic, social and environmental development of the communities in which it operates. Recently, Sodexo (a global organization) has become more regionally structured. The facilities management (FM) team in the Nordic countries—Denmark, Finland, Iceland, Norway and Sweden—was looking for an integrated workplace management system (IWMS) that could bring increased growth and profit to their region.
Sodexo Testimonial

As a result of its phenomenal success at Sodexo Nordics and its availability in nine languages, iOFFICE was selected as one of Sodexo’s two global space management options for internal use as well as its international customer base.

The Problem

THE PROBLEM

Sodexo’s current solution couldn’t facilitate their own growth or satisfy the needs of their customers.
The Action

THE ACTION

Impressed by its module-based system and customizable reporting features, Sodexo chose the iOFFICE solution.
Results

THE RESULT

Employees appreciate the ability to easily design floors, share floor plans and set seating assignments.
The Future

THE FUTURE

Sodexo plans to use iOFFICE as they explore using sensors and beacons for space utilization.

Sodexo Streamlines Moves with iOFFICE Space Management

Sodexo, Inc. is the leading provider of quality of life services in the United States, Canada and Mexico. “Quality of life” refers to the general well-being of a population and is impacted by five factors: 1) health and wellness, 2) community well-being, 3) environment, 4) job satisfaction and 5) socio-economic status. Sodexo improves quality of life by helping the people it serves live healthier lifestyles, creating productive work atmospheres and assisting with the economic, social and environmental development of the communities in which it operates. The company partners with clients in multiple industries, including corporate, education, energy and resources, government, healthcare, senior living and sports and leisure. Sodexo touches the lives of 75 million consumers in 80 countries every day.

Recently, Sodexo (a global organization) has become more regionally structured. The facilities management (FM) team in the Nordic countries—Denmark, Finland, Iceland, Norway and Sweden—was looking for an integrated workplace management system (IWMS) that could bring increased growth and profit to their region.

THE FIRST CHALLENGE

With 300,000 square feet of space to manage, the Sodexo Nordics team realized their current software solution was not meeting their needs. The team couldn’t facilitate their own growth or satisfy the requirements of their extensive list of global customers.

Magnus Lofsjogard, Head of Digital Innovation for Sodexo Nordics, needed a robust tool to keep the organization on a strategic, forward-moving path. In the Nordic countries, Sodexo and its competitors are on the cutting edge of contract management, which meant Sodexo Nordics required a software that would give it a distinct advantage.

Johan Nilsson, Head of Deployment and Planning at Sodexo Nordics, is responsible for managing all of Sodexo Nordics’ resources as well as coordinating operations across the company. His No. 1 goal was to find a platform that was user-friendly and required minimal training. Additionally, the software needed to be seamlessly deployed within Sodexo and also easily resold to customers. Cost was a critical factor in reselling the solution to clients and thus a modular platform would be necessary.

Senior Vice President of Service Operations Peter Andersson Mellin oversees all functions from research and development to procurement. His responsibility would be to support the deployment and usage of whichever new IWMS was chosen. Peter required a software that would keep his team ahead of the curve and provide him with clear, real-time operations data.

THE SECOND CHALLENGE

Sodexo Nordics’ clients had become accustomed to siloed systems that couldn’t easily share crucial FM data. This prevented them from seeing accurate views of their space utilizations. Understandably, the team was becoming frustrated with these outdated platform.

Sodexo Nordics recognized its customers wanted an adaptable IWMS solution which was enhanced through continuous improvements via routine updates without costly and time-consuming upgrades.

THE ACTION

As a firm providing services across numerous channels and in multiple international markets, Sodexo Nordics needed the most adaptable solution to satisfy each of its internal prerequisites as well as the needs of its clients. This solution was iOFFICE.

iOFFICE’s open API was a major selling point for Sodexo Nordics. The company required a software that was ready for integration with its own systems, in addition to those of its clients. iOFFICE’s module-based system and customizable reporting features impressed the Sodexo Nordics team, and in a head-to-head comparison, they found iOFFICE to be the most cost-effective platform.

IMPLEMENTATION

  • Sodexo Nordics first utilized iOFFICE during a relocation to its Stockholm office and its progression to a workspace reservation model. Thanks to iOFFICE’s Move Management and Space Management modules, the transition was completed without issue.
  • With the Room Reservation module, employees see which workspaces are available and reserve them instantly.
  • The Service Request module ensures each workspace is well maintained and meets the requirements of all employees.

After deploying iOFFICE internally, the Sodexo Nordics team moved on to implementing it for their customers, including AstraZeneca, Carlsberg Beer and Mondelez, a European subsidiary of Kraft.

For Sodexo Nordics’ clients, one of the greatest features is iOFFICE’s mobile capabilities. Employees can access the platform anytime, anywhere. Sodexo Nordics’ customers recognized this feature will help their workspaces grow and evolve. Sodexo Nordics has become a trusted technology partner to its clients, ushering in a new era of improved service, data-tracking and integration, which had not been possible before iOFFICE.

“OUT OF ALL THE IWMS PRODUCTS ON THE PLANET, MY TEAM CHOSE iOFFICE NOT ONLY FOR OURSELVES, BUT ALSO FOR OUR CUSTOMERS. THAT’S HOW MUCH FAITH WE HAVE IN THIS SOLUTION. iOFFICE IS WITHOUT A DOUBT OUR BIGGEST ASSET.”

THE RESULTS

Using these modules to organize and track workspaces changed the atmosphere of the Sodexo Nordics workplace. Employees were thrilled by the platform’s flexibility, which allowed them to design whole floors, share floor plans and easily set seating assignments.

Sodexo Nordics can now offer its clients a shared data platform that integrates easily with both their own native and Sodexo tools. iOFFICE also allows the Sodexo Nordics service team to better understand their customers’ needs and provide opportunities to share new offerings for increased revenue. Furthermore, Sodexo Nordics was able to integrate its catering services into iOFFICE, giving customers a custom tool within the platform. Not only was this unique to Sodexo, but it also offered the company and its clients a clear advantage over its competitors.

As a result of its phenomenal success at Sodexo Nordics and its availability in nine languages, iOFFICE was selected as one of Sodexo’s two global space management options for internal use as well as its international customer base.

THE FUTURE

In the future, Sodexo Nordics plans to use iOFFICE as they venture into the world of sensors and beacons for space utilization. They envision an integration where a sensor or beacon will communicate with the iOFFICE software to let employees know how many open workspaces are available at any given time. The Sodexo Nordics team also plans to implement iOFFICE’s mail tracking module.

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