SODEXO STREAMLINES MOVES WITH iOFFICE SPACE MANAGEMENT
Sodexo, Inc. is the leading provider of quality of life services in the United States, Canada and Mexico. “Quality of life” refers to the general well-being of a population and is impacted by five factors: 1) health and wellness, 2) community well-being, 3) environment, 4) job satisfaction and 5) socio-economic status. Sodexo improves quality of life by helping the people it serves live healthier lifestyles, creating productive work atmospheres and assisting with the economic, social and environmental development of the communities in which it operates. The company partners with clients in multiple industries, including corporate, education, energy and resources, government, healthcare, senior living and sports and leisure. Sodexo touches the lives of 75 million consumers in 80 countries every day.
Recently, Sodexo (a global organization) has become more regionally structured. The facilities management (FM) team in the Nordic countries—Denmark, Finland, Iceland, Norway and Sweden—was looking for an integrated workplace management system (IWMS) that could bring increased growth and profit to their region.
THE FIRST CHALLENGE
With 300,000 square feet of space to manage, the Sodexo Nordics team realized their current software solution was not meeting their needs. The team couldn’t facilitate their own growth or satisfy the requirements of their extensive list of global customers.
Magnus Lofsjogard, Head of Digital Innovation for Sodexo Nordics, needed a robust tool to keep the organization on a strategic, forward-moving path. In the Nordic countries, Sodexo and its competitors are on the cutting edge of contract management, which meant Sodexo Nordics required a software that would give it a distinct advantage.
Johan Nilsson, Head of Deployment and Planning at Sodexo Nordics, is responsible for managing all of Sodexo Nordics’ resources as well as coordinating operations across the company. His No. 1 goal was to find a platform that was user-friendly and required minimal training. Additionally, the software needed to be seamlessly deployed within Sodexo and also easily resold to customers. Cost was a critical factor in reselling the solution to clients and thus a modular platform would be necessary.
Senior Vice President of Service Operations Peter Andersson Mellin oversees all functions from research and development to procurement. His responsibility would be to support the deployment and usage of whichever new IWMS was chosen. Peter required a software that would keep his team ahead of the curve and provide him with clear, real-time operations data.
THE SECOND CHALLENGE
Sodexo Nordics’ clients had become accustomed to siloed systems that couldn’t easily share crucial FM data. This prevented them from seeing accurate views of their space utilizations. Understandably, the team was becoming frustrated with these outdated platform.
Sodexo Nordics recognized its customers wanted an adaptable IWMS solution which was enhanced through continuous improvements via routine updates without costly and time-consuming upgrades.
THE ACTION
As a firm providing services across numerous channels and in multiple international markets, Sodexo Nordics needed the most adaptable solution to satisfy each of its internal prerequisites as well as the needs of its clients. This solution was iOFFICE.
iOFFICE’s open API was a major selling point for Sodexo Nordics. The company required a software that was ready for integration with its own systems, in addition to those of its clients. iOFFICE’s module-based system and customizable reporting features impressed the Sodexo Nordics team, and in a head-to-head comparison, they found iOFFICE to be the most cost-effective platform.
IMPLEMENTATION
- Sodexo Nordics first utilized iOFFICE during a relocation to its Stockholm office and its progression to a workspace reservation model. Thanks to iOFFICE’s Move Management and Space Management modules, the transition was completed without issue.
- With the Room Reservation module, employees see which workspaces are available and reserve them instantly.
- The Service Request module ensures each workspace is well maintained and meets the requirements of all employees.
After deploying iOFFICE internally, the Sodexo Nordics team moved on to implementing it for their customers, including AstraZeneca, Carlsberg Beer and Mondelez, a European subsidiary of Kraft.
For Sodexo Nordics’ clients, one of the greatest features is iOFFICE’s mobile capabilities. Employees can access the platform anytime, anywhere. Sodexo Nordics’ customers recognized this feature will help their workspaces grow and evolve. Sodexo Nordics has become a trusted technology partner to its clients, ushering in a new era of improved service, data-tracking and integration, which had not been possible before iOFFICE.