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CUSTOMER SERVICE REPRESENTATIVE

We are looking for an energetic software support professional with excellent communication and problem-solving skills to be the first line of support for iOFFICE customers.

The ideal candidate is self-motivated, goal oriented, and sees work through to resolution. We are seeking an ambitious person who wants to grow within the company. We are looking for someone with a passion for helping others, a team player who is flexible and possesses a get-it-done attitude.

Role:

Customer Service Representative

Department:

Customer Success

Start Date:

June 1, 2019

Reporting to:

Director of Customer Success

Job Type: 

Full-time

Company type:

Private Equity Owned

Key Responsibilities

  • Answer and manage a high volume of incoming calls, emails, and chat customer service inquiries
  • Develop in-depth product knowledge to assess customer support issues
  • Engage in real-time problem solving through in-site research and analytical capabilities
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives; follow up to ensure resolution
  • Keep records of customer interactions
  • Process implementation cases for channel partners
  • Document any follow-up items clearly and communicate to the customer and appropriate iOFFICE team
  • Meet and provide feedback to ensure team participation and overall effectiveness of the customer support team

Requirements for Application

  • Comprehensive knowledge and expertise with Word, Excel, PowerPoint, and G Suite
  • A minimum of 4+ years’ work experience in Customer Service
  • Excellent organizational skills, critical thinking skills, and ability to prioritize and manage time effectively
  • Strong phone contact handling skills and active listening
  • Familiar with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters

Desired Experience and Ability

  • High school diploma or equivalent; college degree preferred
  • Excellent oral, written and interpersonal communication skills
  • Knowledge of other computer programs such as iOFFICE and SalesForce.com, or the ability to quickly learn new software and systems.

Benefits

  • Base Salary and bonus commensurate with qualifications
  • Above average benefits including medical insurance, dental & vision, and disability insurance
  • Paid time off (PTO) plus paid holidays
  • 401k plan with employer matching
  • Fully stocked kitchen with snacks and coffee
  • Free covered parking
  • Business casual dress code

How To Apply

Send your cover letter and resume to:
Angela Burkett, Director of Customer Success
713-526-1029 (office)
jobs@iOFFICECORP.com