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  • CUSTOMER SERVICE REPRESENTATIVE

    We are looking for an energetic software support professional with excellent communication and problem-solving skills to be the first line of support for iOFFICE customers.

    The ideal candidate is self-motivated, goal oriented, and sees work through to resolution. We are seeking an ambitious person who wants to grow within the company. We are looking for someone with a passion for helping others, a team player who is flexible and possesses a get-it-done attitude.

    Role:

    Customer Service Representative

    Department:

    Customer Success

    Start Date:

    June 1, 2019

    Reporting to:

    Director of Customer Success

    Job Type: 

    Full-time

    Company type:

    Private Equity Owned

    Key Responsibilities

    • Answer and manage a high volume of incoming calls, emails, and chat customer service inquiries
    • Develop in-depth product knowledge to assess customer support issues
    • Engage in real-time problem solving through in-site research and analytical capabilities
    • Build sustainable relationships and trust with customer accounts through open and interactive communication
    • Provide accurate, valid, and complete information by using the right methods/tools
    • Handle customer complaints, provide appropriate solutions and alternatives; follow up to ensure resolution
    • Keep records of customer interactions
    • Process implementation cases for channel partners
    • Document any follow-up items clearly and communicate to the customer and appropriate iOFFICE team
    • Meet and provide feedback to ensure team participation and overall effectiveness of the customer support team

    Requirements for Application

    • Comprehensive knowledge and expertise with Word, Excel, PowerPoint, and G Suite
    • A minimum of 4+ years’ work experience in Customer Service
    • Excellent organizational skills, critical thinking skills, and ability to prioritize and manage time effectively
    • Strong phone contact handling skills and active listening
    • Familiar with CRM systems and practices
    • Customer orientation and ability to adapt/respond to different types of characters

    Desired Experience and Ability

    • High school diploma or equivalent; college degree preferred
    • Excellent oral, written and interpersonal communication skills
    • Knowledge of other computer programs such as iOFFICE and SalesForce.com, or the ability to quickly learn new software and systems.

    Benefits

    • Base Salary and bonus commensurate with qualifications
    • Above average benefits including medical insurance, dental & vision, and disability insurance
    • Paid time off (PTO) plus paid holidays
    • 401k plan with employer matching
    • Fully stocked kitchen with snacks and coffee
    • Free covered parking
    • Business casual dress code

    How To Apply

    Send your cover letter and resume to:
    Angela Burkett, Director of Customer Success
    713-526-1029 (office)
    jobs@iOFFICECORP.com