Katie King is a Board Advisor, published Author and Keynote Speaker on Artificial Intelligence (AI) and digital transformation. She is a member of the UK Government All-Party Parliamentary Group (APPG) task force for the enterprise adoption of AI and the author of "Using Artificial Intelligence in Marketing: How to Harness AI and Maintain the Competitive Edge", published by Kogan Page. Mike Petrusky asks Katie about how her new book applies specifically to the world of facility management, corporate real estate, and workplace innovation. They discuss industry trends, technologies, and the "paradox of artificial intelligence" by which AI can help us deliver more personalized experiences in the workplace of the future. Mike asks Katie about the areas of the built environment where AI may have its biggest impact and how workplace leaders can leverage this technology as a tool for their career and organizational success. Mike and Katie agree that having a positive attitude and optimistic approach when embracing new technology is essential as we seek to maximize our human potential and get inspired to be a workplace innovator!