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  • Mailroom management has come a long way since the Founding Fathers set out to establish the United States nearly two and a half centuries ago. Once upon a time, mail was delivered by either by foot soldiers or horse-drawn carriages, and the concept of mobilizing and coordinating mail delivery was still in its infancy. Over the years, we've learned to become quicker and better organized with our mail, and this movement has made everyone, from individuals to large companies and government organizations, more efficient and productive.

    Infographic: The Evolution of Mail Delivery


    Mail delivery in the United States began, in fact, before the U.S. itself did. In 1775, before the colonists signed the Declaration of Independence to break away from English rule, they established the postal service as a way to rebel against the costly, unfair rules enacted by the Royal Mail System. Benjamin Franklin served as the nation's first postmaster.

    The delivery of mail slowly evolved from there. It wasn't until 1832 that the USPS first began delivering parcels via locomotive, slowly unveiling a plan to send mail up and down the East Coast through major train hubs like Boston, Baltimore and Washington, D.C. Then in 1847, the USPS first introduced the postage stamp, making it easy for individual shippers of mail to cover their costs.

    Technology further evolved from there. The Pony Express began delivering mail from coast to coast in 1860 - then automobiles became part of the process in 1899 and planes joined the effort shortly thereafter, with the first airmail taking off from Garden City, New York in 1911.

    It's only in the last two decades, though, the mailroom management technology has reached its full potential. One landmark moment was the unveiling of the postal service's first website in 1994, but when iOFFICE got involved, that's when mail delivery truly hit its apex.

    By introducing mail tracking software, iOFFICE made it easy for large companies and college campuses to monitor mail delivery and keep records of every parcel delivered. This was in 2002. Then, in 2006, iOFFICE introduced mail center kiosks as well, which immediately caught on with colleges and universities as a way of quickly and reliably alerting students when mail was waiting for them.

    Mail delivery has come a long way since the 1700s. Whereas mail in the 18th century was slow and inefficient, 21st-century technology has made it easier than ever for individuals and companies to receive packages in a timely fashion. iOFFICE has played a pivotal role in that movement.

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