Anticipating the Needs of Your Workforce & Your Workplace

by Mike Petrusky on March 15, 2019

We’re told it’s better to make adjustments before they’re needed, also known as anticipating an issue before it becomes a real problem. But what if you’re trying to understand the needs of an entire organization, plus its building, before they may know what they need? Being one step ahead in workplace management can be a tough task, especially when your target is constantly moving. I sat down with two leaders in CRE and FM, Cameron Christensen and Razia Ferdousi-Meyer, to uncover how they meet the current and future needs of their workforce and prepare their workplaces for the anticipated next step. 

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Cameron Christensen | CEFP, FMP of The Julliard School 

"Lifecycles of facilities and assets and major systems is getting shorter. It is going to require us to be even sharper when it comes to our re-capitalization and long-term capital needs planning."

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Razia Ferdousi-Mayer | Global Leader of Real Estate and Business Administration at Ankura

"I believe in healthy and happy employees. They will help with retention, they will help with growth, they will help with just teamwork – together. So invite the change, test it out, and if it doesn’t work, try again."

Razia has quite an interesting background, coming from the luxury hospitality industry and armed with an education in computer science, she worked her way up to her current role as the Managing Director and Global Leader of Real Estate & Business Administration for Ankura. Razia now leverages that hospitality background to create workspaces that support the vision and future needs of her organization. 

We discuss that trends in workplace management change so rapidly, and how embracing change is just part of the game. To keep a workplace modern and efficient change is going to be necessary, but workplace managers have the power to only adopt the changes that benefit the workforce. Making diversity, inclusion and workplace wellness priorities every company should adopt. But when it comes to the additional amenities like what types of workstations to include, or which technology to implement, FMs should put their ears to the ground.  

Razia believes that the best solution for anticipating the needs of your workforce is by simply listening to what they are asking for. While unrealistic requests are to be expected, it’s the job of the workplace manager to see between the lines. When they ask for nap rooms, what might they actually be in need of? Maybe quiet, private workstations would be beneficial. 

Staying ahead of your workforce’s needs requires a certain level of openness to hearing others and creating lines of open communication. If you continue to foster relationships and ask the right questions, your workforce will tell you what they want to see at work, today and tomorrow. 


Mike Petrusky

Mike Petrusky is host of the “Workplace Innovator Podcast” and Director of Events and Growth Marketing at iOFFICE. He joined iOFFICE in March of 2018 with a mission to energize the company’s live events. He is a dynamic speaker, podcaster, and seasoned marketer who has a passion for sharing iOFFICE’s unique brand of thought leadership to CRE & FM leaders in the digital workplace.

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