It's Monday morning. You haven't had your coffee yet. You walk in and before you can make it to the breakroom, an employee comes running your way and exclaims, "The toilets are overflowing!"
You dispatch a service tech from your smartphone and continue on your journey for caffeine. You're almost there, you can smell a new pot brewing, and as you reach for a coffee cup, John from accounting walks in and says, "The AC in the big conference room is broken, and we have a client meeting this afternoon. Can you take care of it? Like right now?" You dispatch a service tech and continue on your way to your office.
You sigh. Just another day in the life of a workplace manager.
To make your life a little easier, and to help bring out your inner workplace management rockstar, here are three helpful things to keep in mind.
Don't Work as a Solo Artist
To become a workplace management rockstar, you must first realize that you can't do it all on your own; you're not a one-man-band.
It can be difficult (at times even agonizing), but delegating responsibilities is one of the most crucial business skills workplace managers need. Schedule regular meetings with all of your team leaders and discuss daily, weekly and monthly goals. Be sure you properly explain each team member's assignments and deadlines are clear. If you're a little uncomfortable relinquishing the reigns at first, don't be afraid to follow up with your teams.
Hone Your Road Managing Skills
A band's tour manager has a lot of duties, including supervising the setup of equipment, ensuring adherence to the set schedule, liaising with vendors and troubleshooting issues. Sound familiar?
You are the tour manager for the rock band that is your workforce. And the most successful tour managers (and workplace managers) are the ones who can not only resolve unexpected headaches but also prevent potential problems.
That's where predictive analytics can help.
Predictive analytics (also known as predictive intelligence) is a proactive process in which workplace leaders use algorithms, machine learning and modeling to…
- Identify risks and opportunities
- Predict potential infrastructure or asset failures
- Forecast future operational needs, including spatial demands
In addition to predictive analytics, the best way to stay ahead of the game is to stay in contact with your team members on the front lines.
Use the Latest Instruments
The sight of a Gibson Les Paul or a Fender Stratocaster may make any musician start to drool, but while these guitars are classics, they definitely aren't for everyday use. Bands are more likely to use newer, more durable instruments because they need something reliable that can put up with daily use.
The instruments of your workforce, the ones that allow employees to perform their jobs, are the technologies they are given. Employees need powerful workplace software and hardware that enables them to be productive and which won't fail in the middle of a major project.
Don't be a one-hit-wonder. Be the workplace management rockstar that helps improves employee well-being and encourages the workforce to keep coming back for more.
Want to learn how to be a an expert on workplace technology, too? Download our free guide, The Workplace Leader's Playbook for New Technology.