7 Reasons Why the C-Suite Should Care About the Employee Experience

by Elizabeth Dukes on January 23, 2018

How’s the employee experience at your organization? This may sound like a warm and fuzzy softball question business consultants ask, but there’s much more to it than that.

The employee experience plays an important role in the three Rs—recruitment, retention and reputation.

These are chief concerns for any executive who cares about the future of his or her company.

Here are seven statistics that prove it.

1. Leaders Struggle to Find Top Talent…

More than 80 percent of the CEOs surveyed for the 2017 Deloitte Global Human Capital Trends report cited talent acquisition as “important” or “very important.”

2. …And Struggle to Keep It

In a 2017 Globoforce survey of 800 HR professionals, nearly half—46 percent—said employee retention was their most significant challenge, followed closely by employee engagement.

3. Unhappy Workers are Expensive

Research shows unhappy workers cost companies $450 billion to $550 billion in lost productivity each year in the United States alone.

4. Executives Want a Reputation Based On Innovation…

Executives recognize the importance of building a reputation as an innovative organization. Eighty-eight percent of those who responded to the 2017 Deloitte Global Human Capital Trends report said “building the organization of the future” is important to them.

5. …But They’re Struggling to Get There

In the same survey, only 11 percent of executives said they believed they understood how to build the organization of the future.

6. The Most Innovative Organizations are Fueled by Technology

According to the Employee Experience Index (created by Jacob Morgan, a globally recognized authority on the future of the workplace), the most innovative company cultures are fueled by technology.

In other words, the companies with the highest employee experience score—including Facebook, Google, Apple, LinkedIn, Airbnb and Salesforce—also score highest in technological innovation.

7. Technology is Headed For the Clouds

In IBM’s Redefining Boundaries — Insights from the Global C-suite Study, 72 percent of the CEOs cited technology as a critical differentiator. And more than half the respondents believed cloud computing and IoT will be the dominant technologies in the next three to five years.

The Role of Technology In Shaping the Employee Experience

As workplaces become increasingly cloud-based and employees expect the tools they use in the office to mirror those they use at home, executives need to lead the charge in providing the latest workplace technology. This includes workplace apps that keep employees connected throughout the day, ensuring they can find people and places and reserve space to work.

The best workplace apps connect with other enterprise systems like an integrated workplace management system (IWMS) to make information available in real time. iOFFICE’s new employee experience solution, iOFFICE Hummingbird, connects HR systems, IWMS, employee directories and room scheduling systems to bring people and space into alignment. This gives employees access to mobile apps that help them find their way around, book rooms and easily find assigned work stations so they can get to work quickly.

Is your company struggling to develop and maintain a top-quality employee experience? Discover what that entails and how to make it happen in this guide, Elevating the Employee Experience: 7 Challenges Every Company Must Tackle.


Elizabeth Dukes

Elizabeth Dukes' pieces highlight the valuable role of the real estate and facility managers play in their organizations. Prior to iOFFICE, Elizabeth was in sales for large facility and office service outsourcing firm.

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