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How to Introduce Your Workforce to New Workplace Technology

by James McDonald on August 30, 2017

You’ve finally taken the leap: You’ve decided to invest and implement new workplace technology. That means the hard part is over, right? Well, not exactly.

Often, it’s the next step that is the most difficult — and the most crucial for success. Since even positive change can pose a challenge, getting your workforce on board with learning and using new workplace technology might be more of a hurdle than you originally anticipated.

According to Gallup, more than 70 percent of change initiatives fail, but that doesn’t have to be the case if your management team takes the right approach. Here are five best practices to follow when introducing your workforce to new workplace technology.

When introducing new technology to your employees, set aside time for training and questions.Make a solid plan

It’s not enough to simply decide you’re going to implement new technology and then do it. Instead, you need a plan for every phase of implementation to ensure you’re prepared for all challenges. Think through how you’ll announce to employees, how you’ll deal with any pushback and how you’ll approach training and adoption.

Prioritize clear communication from the start

Your employees never should be surprised by a big change, especially if it’s a new technology that will impact their day-to-day processes. By utilizing clear and frequent communication early on, you can ensure your workforce is well informed of what the technology is, why you’ll be implementing it and what benefits you expect to see long before you actually roll out the changes. Be as open as possible about why you’re making the change.

Don’t be surprised or insulted by resistance

Change is hard and resistance is to be expected. Being prepared for resistance from the start will help you formulate a plan to hear and respond to resistance in a way that doesn’t tank employee engagement. Your workforce should feel that their concerns are heard and addressed, even if full adoption of the technology remains the ultimate goal.

Make sure you have a leader that's ready to get the rest of your employees on board with the new tech.Find your positivity leaders

Identify the people in your organization whom you can count on to champion your new technology and strategically engage them in the rollout. They’ll be able to help others learn the more challenging processes of using the technology, and they’ll be able to meet negativity head on with positivity. Cultivating excitement is a great way to get your organization energized for change — and positivity leaders can help motivate everyone else to get on board.

Make the launch an exciting event

While you don’t need to oversell your new technology, there’s no harm in making the launch and subsequent training sessions something to celebrate. Crafting a presentation that is enjoyable and engaging for your employees can help build interest in the new technology and make the transition period less of a struggle.


Plan to track your success

Since your employees will go to the trouble of learning new workplace technology, the least you can do is show them its benefits after it’s been in use for a certain period of time. Based on the benefits you expect to see, track the impact of the new technology on productivity, efficiency or ROI. This will help you know for sure that your investment is paying off, while also giving your team something to celebrate.

Above all, make sure you’re being considerate of your employees’ needs during this transition period. With a little planning, thoughtfulness and encouragement, it won’t be long before your new technology is an essential part of the daily routine

Looking for a more comprehensive strategy for introducing new technology? Download your free copy of The Workplace Leader’s Playbook for New Technology.

Capterra Ratings: ★★★★★ 4.5/5