How Workplace Leaders Can Stay Ahead of the Technology Curve

by Mike Petrusky on June 7, 2019

It feels like the world is moving faster than ever before, and it’s true. The way we work and live has shifted drastically in recent years thanks to technology. Facilities management isn’t immune to this change, yet many professionals see this as a positive shift in the way we connect and do work. I sat down with two facilities professionals to discuss how workplace leaders can stay ahead of these changes by continually adapting their workspaces and better preparing their workforce. 

The Evolution of the Workplace in a Highly Connected and Fast-Changing World

Gordon Wright Senior Principal and Global Director of WorkPlace for HOK

“Who can help us change, who can get in front of this and actually manage this. And I  think there’s a greater understanding that this is something that’s not temporary. The change that technology is bringing is not going to stop and it’s not going away. So we’ve got to do something about it.”

FM Connectivity and the Rise of Mobile Technology in Building Operations

Steve Smith Director of Physical IT Network for Arvest Bank 

“I foresee a lot of facility management systems being more app-integrated, easier to manage from a hand-held device. I think there’s going to be a lot of early processing that gives you a recommendation on what the problem most likely is based on feedback that you’re getting from the equipment.”

Sporting quite an impressive list of credentials, Steve Smith CFM, CFMJ, MFE, DCEP serves as Director of Physical IT Network for Arvest Bank, where he serves in the critical role of managing systems operations for data center and home office facilities. Steve is a proud advocate for the facilities management profession, and recognizes the importance the role has on the workplace and the success to an organization.

Today’s facilities manager has a direct impact on the satisfaction and retention of the workforce, and staying current with changing trends and technology is part of that responsibility. Steve recognizes that one of the most significant shifts happening in the FM world is the focus and dependance on hand-held devices and mobile technology. It’s connecting us like never before, and in terms of running a building the span of where employees are is very wide. Your FM reach has to meet those workers on the outskirts of that span, and technology is the only way that is possible.

The proper use of app technology within the workplace also makes your workforce feel engaged and more productive, and in turn are more connected to the work they’re doing. You’re giving them the opportunity to engage with their surroundings and the chance to feel heard. Even little adjustments like “extending Wifi outside to the picnic tables near the office” can have a large impact on the people in your building. Steve has seen first hand the positive outcome of making these little changes, and even offering employees options and flexibility in the way they work brings the best people to your company. Part of our ever-expanding roll as workplace leaders is increasing both retention and employee satisfaction. If you create an environment people enjoy, they’re going to want to stay longer. 

With technological changes happening rapidly in our professional and personal lives, many of us feel we are already behind, but don’t let that discourage you! There’s no time like the present to better prepare for the future. 


Mike Petrusky

Mike Petrusky is host of the “Workplace Innovator Podcast” and Director of Events and Growth Marketing at iOFFICE. He joined iOFFICE in March of 2018 with a mission to energize the company’s live events. He is a dynamic speaker, podcaster, and seasoned marketer who has a passion for sharing iOFFICE’s unique brand of thought leadership to CRE & FM leaders in the digital workplace.

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