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    Mastering the Facility Service Request Mobile App

    Kenton Gray

    Over the last couple of weeks, I have focused on iOffice's Service Request Module. In particular, how to submit a request in five easy steps. Then I shared how to add additional information to an existing service request ticket. You have the option of using either your desktop or your favorite mobile device to enter service requests. This means that being able to sit in your office with nothing else to do but casually enter the one or two service requests your facility needs sounds great, but it is hardly realistic. Chances are, you have a to-do list that grows quicker than Pinocchio's nose. So how do you keep up? Break out your cell phone or tablet, download iOffice's Facility Service Request Mobile App, and pay attention. I'm here to help you become a service request master!

     

    Step 1: Open the Service Request Mobile App

    If you haven't already, the first step is to download the Facility Service Request Mobile App. You may find it on either iTunes or Google Play. Once you have added the application to your device, select it to open it up, and enter your User Name and Password.  Hint: this is the same as what you use on your desktop version.

    iOffice Facility Service Request Mobile App

    Now let's enter a new service request! 

    Step 2: Enter Your Request Information

    Once the Service Request Module opens, the queue of available requests appears. Here you can see current requests, assigned requests, priority status, or any requests that are past due. This is a helpful screen that allows you to quickly get a status update for your service requests. It is here that you may also create a ticket.

    iOffice Service Request Queue

     

    Tap the Create Ticket link and the new request screen opens.

    iOffice New Service Request Screen

    You can now specify the center of your request and the type of request you want to enter. Make sure that you specify the category, product, and type for your request. Remember, the more information you can provide, the less trouble your assigned operator will encounter when trying to fix it.

    Make sure you specify a contact, whether that is you or someone else in your facility.

    This gives the operator someone to contact if they need more information. Be sure to also enter the location of the request, including building, floor, and room.

    Create_Request1

    Tap the Create button once ready. 

    Step 3: Submit Request

    Once you have completed all of the previous steps, you are almost done. Now it's time to submit your request. Once you have verified all of the information you have entered is accurate, click the Submit button.

    Your request has now been submitted. 


    We hope that this helps you on the path to becoming a master using iOffice's Service Request Mobile App. Just keep practicing entering your requests, and before you know it, you'll be holding your coffee in one hand, and entering requests with the other.

      Service Request Mobile App

     

    Kenton Gray

    ABOUT THE AUTHOR

    Kenton Gray

    Kenton joined iOFFICE in 2002 as the company’s Chief Technology Officer and now manages a team of ten developers and programmers. When we develop a new module or do a major upgrade, Kenton is the one who envisions the project and designs it from scratch.

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