SUCCESS STORY

Adobe’s goal is to change the world through digital experiences. Its creative, marketing and document solutions empower everyone—from emerging artists to global brands—to bring digital creations to life and deliver them to the right person at the right moment for the best results.

Jon Eldridge, Global Operations and Integrations Manager at Adobe’s real estate partner, Cushman & Wakefield, is in charge of overseeing its building services and energy costs and also manages 3.5 million square feet of space for them.

When Adobe issued an RFP for a new integrated workforce management solution (IWMS), Jon knew that an incumbent, outdated facilities management (FM) software was not going to win him the business. Jon needed a user-friendly solution with strong reporting functionality. He wanted a platform as tech-savvy, nimble and smart as Adobe–one built for the future. The software also needed to have mobile capabilities so tasks could be completed on the fly from a tablet or smartphone.

Adobe’s old solution was unsatisfactory in many ways. For example, when Jon would request changes to the software, he would often not get a response from his account manager. There were weekly meetings, but the concerns discussed during the call would never be addressed. In addition to his frustration from its lack of action, Jon felt nickeled and dimed by Adobe’s previous software provider. Whenever Jon would request an upgrade or change to the software, the vendor would immediately up-charge him.

Furthermore, the software was not user-friendly or customizable, and, as a result, employees were using it sporadically. To complicate matters, inaccurate data and primitive reporting was preventing Jon and his team from making key decisions in a timely manner—for example, whether or not to lease a new space.

After extensive research, Jon and his team decided to move forward with iOFFICE. They were pleased with the adaptability and flexibility of the modular system as well as its mobile capabilities. In the “ease of use” category, iOFFICE blew the competition away.

Jon won the RFP with iOFFICE. iOFFICE’s open API model showed Adobe that iOFFICE would be able to adapt to the needs of the growing company and integrate with the host of solutions it was already using. It was refreshing for Jon to have a company set realistic expectations—iOFFICE was honest about what it could really do.

IMPLEMENTATION

• The Space Management and Move Management modules help Adobe handle its space limitations (the company currently has a 105% occupancy rate) and solve its need to update floorplans regularly due to high churn.
• The Asset Management module allows Adobe to conduct capital improvement planning and make smart budgeting decisions across the entire facility. Plus, it can track critical assets like expensive printers, copiers and equipment.
• The Service Request module assists in streamlining work orders and ensuring that the workplace is maintained properly.
• The events team at Adobe uses the Reservation Management module to book meetings and events.

THE RESULTS

Jon has saved incalculable amounts of time and money using iOFFICE’s data collections and reporting tools. Having access to 100% accurate data in real-time has been a major breakthrough for his team. The team is also pleased that these tasks can now be performed and recorded instantly using mobile devices.

THE FUTURE

In the future, Adobe plans to use iOFFICE in its Adobe Hub tool. The company also plans to use iOFFICE to help with forecasting for the company’s future space needs, tracking corporate assets and reviewing service-level agreements within the asset module. Jon sees a huge opportunity to continue to integrate iOFFICE into HR platforms like Workday, as well as IT and ERP systems.