<img src="" style="display:none;">
  • magnifying glass magnifying glass x
  • storybg.jpg

    AN iOFFICE

    SUCCESS STORY

    Air Liquide Optimizes Space and Service Requests with iOFFICE

    FOUNDED1902

    AREAS SERVED Worldwide

    WEBSITE www.airliquide.com

    INDUSTRY Industrial Gases

    SQ. FT. 282,000+

    HEADQUARTERS Paris, France

    How Much Would You Save with iOFFICE - See Now

    Air Liquide's Goal

    A STREAMLINED, ACCESSIBLE AND MEASURABLE SERVICE REQUEST SYSTEM 

    Despite its impressive size and reputation, Air Liquide was in desperate need of a facility maintenance request system that allowed for easy tracking and improved customer satisfaction.

    Air Liquide Testimonials

    iOFFICE has allowed the facilities team to improve operational efficiencies and maintain a higher level of customer satisfaction."

    Which IWMS Is Right For You?
    The Problem

    THE PROBLEM

    American Air Liquide’s corporate facility team needed a standardized facility service request system that would allow them to better track and forecast resources.

    The Action

    THE ACTION

    iOFFICE’s SaaS web portal had the right level of customization and organization to meet their needs.

    Results

    THE RESULT

    Requests are now more easily submitted, tracked, completed and benchmarked.

    The Future

    THE FUTURE

    AAL can now actively manage occupant and space data while capturing and reporting data on space utilization for more than 270,000 square feet of corporate office space.

    AIR LIQUIDE REVOLUTIONIZED ITS SERVICE REQUEST SUPPORT WITH iOffice

    As the world leader in gases for industry, health and the environment, the Air Liquide Group is operating in 80 countries with more than 43,600 employees. Headquartered in Houston, Texas, American Air Liquide’s U.S. operations support more than 5,000 employees in approximately 200 locations, and yet, facility maintenance requests were still being received via telephone, email and personal interaction. Completed requests weren’t being recorded or tracked, and management didn’t have the ability to ensure or verify customer satisfaction for the facility services being routinely performed.

    PROBLEM

    As a result, in the summer of 2011, American Air Liquide’s corporate facility manager was tasked with developing an operational plan for implementing a standardized process for not only receiving facility requests, but also for quantifying the tasks required to complete each service within the request. The new process would have to track which team members and how many team members were necessary to complete a requested service from start to finish. Above all, this new process would have to establish performance benchmarking that would allow management to proactively forecast facility resources in the future.

    DECISION

    American Air Liquide’s new facility management team quickly determined that iOFFICE, Inc. would be able to provide an open architecture, software as a service (SaaS) web portal with the desired customization for producing a robust menu of service requests specific to AAL, accessible to all facility occupants both nationally and globally, with benchmarking tools already in place to meet AAL’s reporting goals and requirements.

    IMPLEMENTATION

    • In conjunction with the iOFFICE implementation team, AAL implemented the Service Request Module to provide a centralized queue for receiving service requests from all facilities, while displaying requests by type, building and request location, time submitted, requestor and assigned technician(s), along with current status of each request.
    • With one click from the company intranet, occupants can access the service portal, submit requests and receive status updates via email to view resolutions provided by the technicians as they complete each request.
    • Each facility can dispatch service requests to on-site staff and off-site vendors while documenting the waiting, start and stop times of each request.
    • Facility teams also have configured customized scheduled tasks that generate automated requests for monthly, quarterly and annual preventive maintenance tasks, providing local, regional and even corporate management with a comprehensive view of each facility’s service activity in real time.

    It is easy to learn, user-friendly and effectively helps my team manage a wide range of facilities activities."

    RESULTS

    Corporate management can now understand the volume of activity and type of requests being received per site and as a complete organization. Benchmarking is now available by service type and by assigned operator(s). Occupants can easily submit requests, monitor statuses and see final resolutions. After experiencing a seamless implementation process and being extremely pleased with the ease of use by both facility teams and occupants alike, American Air Liquide’s corporate management quickly recognized the value added by having access to accurate, real-time operational statistics and wanted to expand the scope of iOFFICE services being utilized. They immediately began implementation of the Space Module for their Houston area offices. With the expanded iOFFICE services in place, AAL can now actively manage occupant and space data while capturing and reporting data on space utilization for more than 270,000 square feet of corporate office space.

    SCHEDULE A FREE DEMO