Big Fish Games’ Seattle headquarters is the largest of their three offices, with 122,000 square feet of space and 600 employees. There are also two regional facilities: one in Oakland, California (34,000 square feet and home to 100 team members) and another 2,000-square-foot building with 12 employees in Luxembourg.
The company had a small facilities management (FM) team and was using a labor-intensive manual process to manage moves within the growing company. Armed with only static PDF floor plans and Excel spreadsheets, the FM team had no way to visualize the actual move process, which resulted in several moves to find the right fit. Furthermore, without dynamic tracking or reporting capabilities, the FM team couldn’t monitor the quantity or impact of moves.
To complicate matters, there was no integration with HR or IT—each department had its own systems and databases. Therefore, when a new employee would join the Big Fish Games workforce, the FM team would simply get an email from HR and then finish the onboarding and set up manually. The lack of a standard procedure and centralized repository led to inaccurate and quickly outdated employee information. While this process was sufficient, it was not ideal and certainly not scalable.
In 2012, Big Fish Games was faced with a major challenge: increasing their workforce by 100 to 150 percent. Evan Cottingham, Director of Global Real Estate and Facilities, was responsible for the expansion and was feeling the pressure. Having prior experience managing moves of this size, Cottingham understood how difficult this undertaking would be without workplace management software to support the process. This is what ultimately triggered his search for a solution.