Dynegy and its subsidiaries produce and sell electric energy, capacity and ancillary services in several key U.S. markets. However, when restructuring caused workplace performance and efficiency issues, they knew they needed a better way.
Quantification of service level deliverables and resource requirements has improved workplace performance and maximized efficiencies to transform Dynegy’s workplace into a competitive asset for the future."
After restructuring, Dynegy was left with a fractured facility management process that wasn’t working.
Dynegy turned to iOFFICE to help consolidate their management efforts into a single platform.
Since turning to iOFFICE for help, Dynegy has seen improvements to cost-of-occupancy, workplace performance and general efficiencies.
With the iOFFICE platform in place they are primed to scale up and better manage the portfolio as their organization grows.
Headquartered in Houston, Texas, with 27 field offices across six states, Dynegy began restructuring its workforce in 2010 in an effort to remain competitive with the on-going market conditions.
Restructuring resulted in significantly fewer facility staff to manage physical spaces and provide routine maintenance services. Existing facility management was a decentralized manual process comprised of hardcopy floor plans, spreadsheet inventories of occupants and assets, and service request receipt via telephone or email. Struggling with fragmented FM processes, the facility team’s goal of effectively managing corporate assets to yield efficiencies that would allow senior management to organize strategically — and thus improve the bottom line — was not being met. The facility team needed a tool that would accurately measure and realize the full potential of the Dynegy workplace.
Dynegy selected the iOFFICE IWMS to consolidate their real estate, facility operations and maintenance services onto a single platform, which was able to provide measurable results for strategic future planning. This platform would include seven integrated modules, Space, Move, Facility Maintenance Requests, Asset, Inventory, Copy and Mail, which would be centrally located on a single web-based portal accessible to all facility occupants and operators alike.
“Upon implementation, Dynegy was immediately able to reduce response time to repair requests, minimize lost productivity from facility downtime, elevate funding visibility and acceptance, and ensure customer satisfaction on a daily basis.”
Integration of Dynegy’s facility management processes within a single environment provides critical information needed to preserve and enhance the usability, safety and value of real property and assets, greatly reducing the cost-of-occupancy. Quantification of service level deliverables and resource requirements has improved workplace performance and maximized efficiencies to transform Dynegy’s workplace into a competitive asset for the future.