SUCCESS STORY

Since its founding in 1833, McKesson has been at the forefront of advancements in healthcare and healthcare technology. This sentiment is reflected in the company’s mission statement: “Together with our customers and partners, we are creating a sustainable future for health care. Together we are charting a course to better health.”

To uphold this mission, Sarah Baldi, VP of Global Workplace, searched for ways to push the capabilities of McKesson’s workplace to better serve present and future goals. So as the company planned their move into a new 528,000 sq. foot facility, creating an employee-centric digital workplace was a key focus.

After Sarah had a conversation with C-suite leaders, it was decided that CRE functions would be outsourced to CBRE experts to manage real estate and facilities and also support their transition to a modern workplace — one that leverages new technology and improves the employee experience.

During the analysis process, McKesson identified that the CRE and Facilities Management team and associated departments were using 58 apps and technologies from different vendors. This created an incongruent user interface for employees, significant collaboration issues, and an inability to centralize and analyze data. As a result, McKesson had trouble effectively supporting their portfolio and facilitating communications between FM, IT, and HR.

Before moving into their new workspace, McKesson worked with the CBRE to find a platform that could streamline their technologies and deliver effective solutions. This path led them to iOFFICE.

IMPLEMENTATION

• For employee-facing applications, iOFFICE helped to establish a feed from the current management software to provide floor plans and HR data via an open API and plug-in for using the Reservation, Mail, and Visitor modules.
• Data was leveraged from current operational systems and combined with tech tools from iOFFICE to unite them.

RESULTS

Thanks to CBRE-built dashboards and improved data quality, McKesson now has the infrastructure to ensure that information from HR and IT is directly pulled into the loop. Further, by creating a digital FM stack that combines workflow tools, space management, and more, this data can be used to perform intelligent research.

Since implementing iOFFICE in their new workspace, McKesson has enjoyed a seamless work experience, HR reconciliation reports, TCO by floor plan, mobility and hot desking and decreased response times. Additionally, the Facilities Management department has become the go-to source for metrics and data analytics, and the RE division has been surpassing employee experience expectations.