AN iOFFICE

SUCCESS STORY

Organic Valley Searches for IWMS that Elevates Their Employee Experience

FOUNDED1988

AREAS SERVED Worldwide

WEBSITE organicvalley.coop

INDUSTRY Agriculture

SPACE21 facilities; 300,000 sq. ft.

HEADQUARTERS La Farge, Wis.

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Organic Valley's Goal

TO FIND A COMPREHENSIVE IWMS SOLUTION FOR MOVE PLANNING AND SERVICE REQUEST TRACKING

Since 1988, Organic Valley has endeavored to revitalize the food system and save family farms through organic agriculture. The company has been wildly successful and has experienced rapid growth. Now 30 years later with 932 employees and 21 facilities comprising over 300,000 square feet, the Workplace Services team lacked the tools they needed to efficiently provide employees with the services they needed to do their work and carry out the company’s mission.

EMPLOYEES HAVE EMBRACED THE ABILITY TO SUBMIT SERVICE REQUESTS THROUGH THE iOFFICE INTERFACE, AND REQUEST RESPONSE TIMES HAVE IMPROVED. THERE'S SIGNIFICANTLY LESS MANUAL DATA ENTRY REQUIRED TO TRACK THE REQUESTS AS WELL.

THE PROBLEM

Organic Valley needed a way to visualize office move scenarios and track metrics for service requests.

THE ACTION

Organic Valley decided on five modules within the iOFFICE platform: Space, Move, Service Request, Asset and Reservations.

THE RESULT

The Organic Valley team has saved time and headaches by using iOFFICE solutions.

THE FUTURE

Organic Valley hopes to work with iOFFICE to configure the Visitors module to manage the steady flow of guests to their facilities.

iOFFICE Helps Organic Valley Leverage Digital Workplace Solutions

After the addition of their latest 400-person office building in 2016, the Organic Valley team decided it was time to get serious about identifying a comprehensive integrate workplace management system (IWMS) and employee experience solution that would help them fix the problems they were facing.

PROBLEM

Whenever Organic Valley’s workplace services team wanted to explore a potential move scenario, they would have to physically move sticky notes on a board to track their space. Although they used Microsoft Visio to manage their facility floor plan drawings, the software didn’t have a way to visualize proposed changes. In addition, they had no reliable way to track cost or completion metrics for service requests.

DECISION

The Organic Valley team had been looking for several years and reviewed many options before choosing iOFFICE. They were drawn to iOFFICE because of its SaaS architecture and competitive pricing.

IMPLEMENTATION

The Organic Valley team decided on five modules within the iOFFICE platform: Space, Move, Service Request, Asset and Reservations.
They found the technology easy to learn and the interface amazingly intuitive.

"After implementing iOFFICE, move scenarios only take a couple of hours at most, where before it would have taken several days to complete. iOFFICE also allows Organic Valley's workplace services team to keep accurate records of their space so they can easily plan for future moves."

RESULTS

Employees have embraced the ability to submit service requests through the iOFFICE interface, and request response times have improved. There’s significantly less manual data entry required to track the requests as well.

The cooperative’s Facilities Manager takes advantage of the tracking capabilities to create robust reports on service requests and team productivity. This visibility ensures accurate record-keeping, accountability and efficient allocation of resources, labor and budget.