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    Employee Experience
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    AN iOFFICE

    SUCCESS STORY

    Beauty Trailblazer Sephora Streamlines Its Moves With iOFFICE

    FOUNDED1970

    AREAS SERVED Worldwide

    WEBSITE www.sephora.com

    INDUSTRY Beauty

    SQ. FT. 300,000+

    HEADQUARTERS Paris, France
    How Much Would You Save with iOFFICE - See Now

    Sephora's Goal

    SUSTAINING CONTINUED GROWTH WITHOUT THE HEADACHE OF COMPLICATED MOVES

    With its reputation of breaking the beauty-retail mold, it’s no surprise that Sephora is a growing company. However, this growth led to the need for reorganization and office moves, which left facilities managers struggling to keep up. With the help of iOFFICE, Sephora could enjoy continued growth — without worrying about how to manage its next move.

    Sephora Testimonials

    For Sephora, the greatest benefits of working with iOFFICE are creating organized and clear floor maps, ease of moves and the increased productivity of the FM Team."
    Tour
    The Problem

    THE PROBLEM

    The facilities team was struggling to manage frequent moves without the support of a software platform that was easy to use.
    The Action

    THE ACTION

    Sephora turned to iOFFICE to help map out moves and better plan for the future.

    Results

    THE RESULT

    With improved organization, moves that once took up to three months are now easily planned in one week.

    The Future

    THE FUTURE

    Sephora plans to expand its use of iOFFICE products to include the Service Request module and the reporting feature.

    iOffice GIVES SEPHORA SUPPORT FOR ORGANIZING AND PLANNING MOVES

    Since 1970, Sephora has been a visionary beauty-retail concept. Sephora’s unique, open-sell environment features an ever-increasing amount of classic and emerging brands across a broad range of product categories, including skincare, color, fragrance, body, smile care and hair care, in addition to Sephora’s own private label.

    Not only a beauty trailblazer, Sephora is a workplace game-changer as well. Edgar Sanchez, Manager of Corporate Facilities at Sephora, is responsible for overseeing 10 floors, two buildings, 1,500 people and over 300,000 square feet of space. As Sephora sees growth, Edgar must account for that growth on each floor, among 40 different departments. A huge part of Edgar’s job is space planning and move management. He also has to keep up with the kitchens, office supplies, storage, meeting arrangements, conference room amenities and bookings and more.

    PROBLEM

    The largest pain point for Edgar was managing moves. Employees were moving and departments were changing floors constantly with not a lot of advanced notice or planning. In November 2015, Edgar was preparing for a 400-person move without the right support from a proper software platform. At the time, Edgar was using AutoCAD, Big Sky, Word documents and Excel spreadsheets to manage his move. However, Big Sky is designed to manage retail environments, rather than corporate facilities. The software was hard to use, had too many steps and Edgar didn’t have enough time to manage the onerous software.

    DECISION

    In need of a solution before the big move, Edgar went on the hunt for a solution that would support the constant employee moves within Sephora, as well as map out the upcoming move and show predictive scenarios for better planning. While Edgar reviewed and considered several FM Systems, he ultimately decided to move forward with iOFFICE.

    IMPLEMENTATION

    • The biggest factors in choosing iOFFICE were its clean, simple user interface, ease of use and flexibility.
    • Currently, Sephora is using the Space Management module, which allows Edgar to visualize floor plans online, make moves in minutes and easily plan for future moves. With this module, Edgar can effectively create move scenarios that will dramatically shorten the move time.
    • Equally important, Sephora can now run reports to manage its CRE portfolio, identify usage patterns and plan for the future.

    “I highly recommend iOFFICE to anyone who is looking to manage moves and their workplace more effectively. Not to mention, their user-friendly interface makes doing everything easier.” 

    RESULTS

    Since October 2015, Sephora has seen a significant improvement in its moves. Thanks to iOFFICE, its November 2015 move went off without a hitch. In the past, it would have taken Edgar two to three months to plan a move, but now it only took him one week. For Sephora, the greatest benefits of working with iOFFICE are creating organized and clear floor maps, ease of moves and the increased productivity of the FM team.

    FUTURE

    In the future, Sephora plans on using the Service Request module. Since Edgar manages more than 1,500 people, tracking thousands of requests over email can be overwhelming. Edgar also intends to expand Sephora’s use of iOFFICE’s reporting feature. Today, Edgar can break down the workforce ratio of full-time vs. contractor employees, create floor associations and seat assignments. Over time, iOFFICE’s reports can offer insights on usage and utilization, and help Edgar plan future scenarios for all types of Sephora’s employees.

     
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