As a workplace manager you're really tasked with two jobs, keeping the workplace running and keeping the workforce happy. But recently, we're beginning to understand the two responsibilities aren't mutually exclusive. I sat down with Terry Tran and Sara Andersen of Genentech and Rebecca Symmank of iOFFICE to discuss the challenges many workplace leaders face. All three reported variations of the same story; that by helping their workplace run more efficiently, they found the workforce reported a higher satisfaction and greater experience as a result. Here's how that's possible.
Designing Neighborhood Work Environments To Liberate The Workforce
Sara Andersen | Director of Real Estate Management at Genentech
Terry Tran | Associate Director of Work Environment Integration at Genentech
"What we see is that when you have access to multiple choices of where you do your work, that trumps owning one space."
"...Thinking beyond the office environment, think about how can people participate from anywhere and still feel like they're part of a community?"
- Physical: The workspace should be functional, flexible and inviting to the community
- Technology: The right tech should enable variations in working style and should connect the workforce no matter their location
- Social: The space should support people and social norms, and the ability for teams to work together in various capacities
Make Your Employees Fall In Love With Your Workplace & Dramatically Impact Your Bottom Line
Rebecca Symmank | Sales Director for iOFFICE, Inc.
"If I've got the opportunity to reduce costs and it's actually going to have a benefit on retaining and attracting top talent - truly that's some return on investment that the C-Suite is really going to pay attention to and take notice of."
Rebecca Symmank understands what it's like to be on the other side of workplace management. A former iOFFICE user, she utilized our IWMS software help achieve her previous organization's goals. One thing she agrees all workplace leaders struggle with? The balancing act of running a building more efficiently while increasing employee satisfaction. I sat down with Rebecca for a webinar covering how facility management and corporate real estate professionals could collaborate with HR & IT and with technology could have an impact on workplace expenses using JLL's "3-30-300 rule" as a guide.
Most companies have the same types of expenses, which include:
- $3/sq ft per year in utilities
- $30/sq ft per year in real estate
- $300/ sq ft per year for payroll
With the help of workplace technology like space management software, you get greater insight into how your space is being used, and where your current workplace might be wasting square footage or utilities. By improving costs at the $3 or $30 level, you'll see a retention in your $300 level, which is where the bulk of your expenses are. Providing functioning real estate and optimizing your utilities will allow you to create better spaces for your employees, and your retention rates will increase.
We then covered Kate Lister's research on alternative workspaces, which supports the need to design spaces and incorporating technology that allow employees choice in where they work. By providing "me" and "we" spaces, you cover all types of work that can happen during a typical day, from collaborative meetings to private concentration. Technology can be used to gather data on which spaces are being used the most and what types of spaces you need more of in the future, and where you can cut back. By listening to your workforce and adapting to their needs, you will create a more robust and cost-effective workplace in the process.