Enhancing Employee Experience With Technology: 3 Tips From Adobe

by Tiffany Bloodworth Rivers on April 10, 2018

Adobe’s goal is to change the world through digital experiences. Its creative, marketing and document solutions empower emerging artists and global brands alike to bring digital creations to life.

It’s not surprising, then, that Adobe’s innovation extends to the way it manages its workforce.

That means providing a positive, seamless employee experience is a high priority.

Like a growing number of organizations, Adobe recognizes that investing in the employee experience is more than a feel-good initiative; it has real, quantifiable benefits. For instance, Gallup research shows companies with engaged employees outperform their peers by 147 percent in earnings per share.

In a recent panel discussion at CoreNet Global, Adobe shared three top tips for enhancing the employee experience using technology in the workplace.

1. Make It Easy For Employees To Use Technology In the Workplace

Employees have enough to worry about just trying to keep up with daily tasks. They shouldn’t have to remember a dozen different passwords or processes to do something as simple as making a service request. And employees expect technology in the workplace to mirror the technology they use at home. That means it should be accessible to them wherever they are, whether they’re using a mobile app, a kiosk or their desktop.

2. Make the Experience Consistent

Adobe has 20 different locations in North America alone. Regardless of where employees are located, Allison said it’s important for them to be able to use the same technology to communicate with their team.

If your organization uses dozens of different software solutions to allow employees to interact with each other, it’s probably time to look at consolidating them.

3. Make Solutions Scalable

Any solution you implement needs to be flexible and agile enough to adjust to new demands, including adding new employees and acquiring new buildings.

Adobe uses iOFFICE’s integrated workplace management system (IWMS) software for space management, asset management, room reservation and service requests. Our space management and move management software modules help the company handle its space limitations and solve its need to update floorplans regularly due to high churn. Additionally, our asset management software allows them to conduct capital improvement planning and make smart budgeting decisions across the entire facility. The service request module assists in streamlining work orders and ensuring that the workplace is maintained properly, while the events team uses the room reservation module to book meetings and events.

Hummingbird: The Ultimate Employee Experience Platform

As you consider how your workplace technology impacts the employee experience, you may be thinking it’s time for an upgrade. However, replacing legacy systems is no small feat. Fortunately, your organization doesn’t have to “rip and replace” to provide an exceptional employee experience.

Hummingbird, our new employee experience platform, allows companies to take advantage of employee-facing apps even if they’re already using another IWMS. Hummingbird hovers over your core systems, using proprietary plug-ins and APIs to access critical data. It allows you to put your calendaring, employee directory and floor maps into the hands of your employees using mobile apps and kiosks. This makes it easy for them to find people, places or information, reserve space, request service and receive mail or visitors. It’s a consistent experience that’s easy to scale as your organization grows.

Want to see Hummingbird in action? Watch a live demo.


Tiffany Bloodworth Rivers

Tiffany covers leadership and marketing topics and enjoys learning about how technology shapes our industry. Before iOFFICE, she worked in local news but don't hold that against her.

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